REFUND POLICY

General Overview

This Refund Policy clearly defines the standardized refund rules, applicable scenarios, processing procedures, and timeframes for all orders placed on our official website. This policy applies to all our product offerings, including protein bars, mini protein bars, protein drinks, and protein powder. We formulate transparent and customer-friendly refund terms to protect the legitimate rights and interests of every shopper, ensuring a fair, efficient, and consistent after-sales refund service for all global customers. All refund services are implemented uniformly for all users without regional or discriminatory restrictions.
By placing an order and completing payment on our platform, you fully acknowledge and agree to abide by all terms specified in this Refund Policy, as well as the corresponding return and after-sales service rules of our website.

Qualifying Conditions for Refunds

Refund applications are eligible for processing when they comply with our official after-sales specifications. Customers who are unsatisfied with their purchased products may initiate a return and subsequent refund request within our valid return period. Our refund service covers all eligible unused, unopened, and undamaged products purchased on our official website. This includes products that do not meet personal usage expectations, products with quality-related issues, or other compliant scenarios that conform to our return service standards.
To ensure the validity of your refund application, all returned items must be kept in original condition, with intact original packaging, complete accessories, and no signs of severe damage, contamination, or long-term use. We reserve the right to reject refund applications for non-compliant returned products that fail to meet our inspection standards.

Return Period & Refund Timeline

We provide a unified 60-day return window for all products on our website. Customers can submit a return and refund application within 60 days from the date of order delivery confirmation. This extended and customer-centric return cycle provides sufficient time for users to experience and evaluate our protein nutritional products, effectively safeguarding customers’ shopping rights.
After our warehouse team receives, inspects, and verifies your returned items to confirm full compliance with return and refund regulations, we will formally initiate the refund process. All eligible refunds will be fully processed within 5 to 10 working days from the date of successful product inspection. The entire refund procedure is standardized and traceable, with no deliberate delay or arbitrary processing.

Shipping & Fee Rules for Refunds

Our website provides permanent free shipping for all orders, with no delivery fees, handling fees, or hidden charges for any purchase. For eligible return and refund orders, the original shipping cost borne by our platform will not be deducted from the refund amount. Customers will receive a full refund of the product payment amount for all compliant return applications.
Unless otherwise specified by official preferential policies, the return shipping cost for sending products back to our designated warehouse shall be borne by the customer. We do not charge any additional service fees, processing fees, or penalty fees during the refund process, ensuring a transparent and cost-effective refund experience.

Refund Payment Method

All refunds will be returned via the original payment channel used for order settlement. Since all transactions on our official website adopt a unified USD currency standard, all refund amounts will be settled in USD uniformly. After the refund is processed on our side, the specific arrival time of the funds may be slightly affected by the processing cycle of your third-party payment institution or bank system. Any fund arrival delay caused by third-party financial platforms is not within our control scope.

Ineligible Refund Scenarios

To maintain standardized and fair service operation, we will reject refund applications under the following non-compliant scenarios: refund requests submitted beyond the valid 60-day return period; returned products that are opened, used, damaged, lost packaging, or contaminated and cannot be resold; artificially damaged products or damage caused by improper storage and use by customers; incomplete return items or missing original packaging and accessories; invalid return applications that do not conform to our after-sales regulations.

Expedited Delivery Order Refund Rules

For orders that select our official expedited delivery service, the core refund rules remain consistent with standard orders. The eligible product refund amount will not be affected by the selection of expedited services. If an expedited order meets the refund conditions, we will process the refund in accordance with the unified 5-10 working days refund cycle after successful product inspection. No special refund threshold or additional restriction will be imposed on expedited orders.

Policy Updates & Interpretation

We reserve the right to update, adjust, and optimize this Refund Policy irregularly in response to service upgrade, business iteration, and industry standard changes. All revised policy terms will be officially published and displayed on our website page, and the updated clauses will take effect immediately after publication. Continued use of our website shopping services after policy updates constitutes your acceptance of the latest refund service terms.

Contact Support

If you have any inquiries, disputes, or consultation needs regarding refund eligibility, processing progress, policy details, and other related issues, please contact our professional customer service team through the Contact Us page on our official website. All official contact channels and dedicated email addresses are displayed on the Contact Us page, and we will provide you with accurate, efficient, and professional after-sales support and problem-solving services.

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